Refund Policy

This Refund Policy applies to purchases of Wayfinder subscriptions and AI Credit top-ups from Quantforge Software.

Subscription refunds

If you're not satisfied with Wayfinder, please contact us within 30 days of your first subscription purchase.

We want you to be happy with the service and will review refund requests fairly. In most cases, we will provide a refund if the service did not meet your expectations.

However, because Wayfinder performs paid AI research on your behalf, we reserve the right to refuse or reduce a refund where:

• the service has been substantially consumed,
• a significant amount of AI Credits has been used,
• the account has been used in a manner inconsistent with normal evaluation of the service,
• we reasonably believe the refund policy is being abused, or
• fraud or other misuse is suspected.

This satisfaction guarantee applies only to your first subscription purchase.

AI Credit top-ups

AI Credit top-ups are intended for immediate consumption and are generally non-refundable once any of the purchased credits have been used.

If no credits from a purchased top-up have been consumed, you may request a refund within 30 days of purchase.

If a refund is approved for a partially used top-up, we may reduce the refund to reflect the value of credits already consumed or remove any remaining credits associated with that purchase.

Cancelling a subscription

You may cancel your subscription at any time from Settings → Billing.

Cancellation prevents future renewals. Your paid features remain available until the end of your current billing period unless your subscription is refunded.

AI Credit expiry

AI Credits included with a subscription reset at the beginning of each billing period and do not roll over unless explicitly stated.

Purchased AI Credit top-ups remain valid for 12 months from purchase, after which any unused balance expires.

How to request a refund

Wayfinder subscriptions are sold through Paddle, our Merchant of Record.

You may request a refund by:

• contacting Quantforge Software through the in-app support channel, or
• contacting Paddle through their customer support portal at paddle.net.

Where possible, we encourage you to contact us first so we can resolve any issues quickly.

Approved refunds are returned to your original payment method. Processing times depend on your payment provider and financial institution.

Abuse prevention

Our refund policy is intended to allow customers to evaluate Wayfinder with confidence.

We reserve the right to deny refund requests where we reasonably believe the policy is being abused, including repeated purchases followed by refund requests, creation of multiple accounts to obtain repeated trial periods, excessive AI resource consumption followed by refund requests, or other fraudulent or abusive behaviour.

Questions

If you believe you have been charged incorrectly or have any questions about your subscription, please contact us through the in-app support channel before initiating a payment dispute. We'll always do our best to resolve billing issues promptly.